Health Operations Analyst – Trainer
Location:  Knoxville, TN (location is non-negotiable)
The
Health Operations Analyst - Trainer
will be responsible for supporting in performing research, enter data, and process/adjust health care appeals/claims in a variety of systems and tracking tools for a US health care client, and will apply knowledge of processes and related systems to identify, assess and resolve complex issues. Viewed as a Subject Matter Expert (SME) and can troubleshoot and advise processing guidelines as needed following client processes. The Trainer/SME will encounter both standard and non-standard issues and will seek advice/escalate issues when faced with tasks outside the normal Standard Operating Procedure’s (SOP’s) dictated by the client.

Key Responsibilities

Develop training solutions based on detailed design specifications and according to client requirements
Support the planning, scheduling, and overall management of training solution delivery in partnership with key stakeholders
Ensure optimal learner and faculty experience and capture feedback on engagement and learning outcomes in support of continuous improvement of training solutions and design approaches
Ability to efficiently and accurately handle insurance claims
Understanding relevant policies and procedures, verifying information, assessing claims for validity, and ensuring compliance with regulations
Job Requirements
Hybrid: The work location for this role will include a mix of working remotely and onsite in an Accenture Office or center
Must meet Accenture’s Primary Residential Location (PRL) Policy for the Knoxville, TN, office location