We are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
You are:
The Client Account Management Manager provides day-to-day management of client relationships and strategic direction on all aspects of the account, articulating human brand experience strategies and briefs to the client and multi-disciplinary teams. Understand client's business landscape and identify complexity.
The work:
Client Service
Responsible for the day-to-day ownership, development and nurturing of client relationships
Responsible for using your knowledge of key client challenges to seek new opportunities for increased revenue on your piece(s) of business, proactively driving these internally and presenting them to the client
Be the voice of the client within the agency and the voice of the agency to the client, and mediate between the two to get to the most effective outcome
Responsible for managing up to your bl/mp in order to keep them sufficiently informed on the day-to-day of the account or of any issues or opportunities
Ensure the briefs, work and team are thinking in an integrated way
Must maintain a high level of knowledge of the client’s business
Creative & Strategic
Be an integral part of the development of strategic and creative output, attending all key meetings and ensuring required actions are done by you or your team
Pressure test creative briefs and work against the client’s needs at every stage of a campaign’s lifecycle
Be a strategic partner to your planner on the client business
Check creative output for alignment to the client’s business objectives and ensure this is key in the presentation of that work
Be responsible for thinking outside the box and bringing insightful and relevant info to the development
Lead the presentation of creative work and rationale for said work
Attend all research where possible and ensure you are present at all debriefs
Mobilize appropriate resources
Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
Improve client and customer relationships working with client account and account management team leadership
Plan, deliver and execute project(s) and program(s)
Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)
Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets
Team Management
Responsible for managing, developing and the day-to-day pastoral care of your account team
Ensure your team are pinned down on the day-to-day basics. Ultimately accountable for:
The effective & organized management of client feedback to agency, and creative/strategic push back to client
Managing the client from briefing, strategy, creative to execution & evaluation of the campaign
All client meetings: ensure agendas are issued and accurate contact reports are produced
Weekly status meetings (both client & internal)
Ensuring all client meetings (including calls) have a follow-up contact report
Ensuring the highest quality and standard of all deliverables