Collections Support Analyst – Group Insurance

Location:
 
San Antonio, TX (location is non-negotiable)

Job Description

Support Receivable and Suspense Management over an assigned book of business consisting of mid-level or complex customers
Accountable for issue resolution of Billing Related Customer inquiries through coordinated efforts with internal and external stakeholders
Support special internal functional projects and ad hoc requests
Able to work cohesively with Subject Matter Experts (SME) to support the billing day-to-day tasks, able to anticipate, identify, and resolve complex issues/problems
Able to escalate, communicate risks/issues to supervisor and help with the resolution
Performs incident notification and escalation to ensure problems requests/issues are communicated effectively and receive proper management attention
Able to understand root causes for customer dissatisfaction and recommend new tools and or articulating how existing tools can improve overall customer satisfaction
Expected to adhere to client Service Level Agreements (SLA’s) and departments products key performance requirements and any reporting
Basic understanding of how New Business, Enrollment and Eligibility impacts the billing function
Able to utilize strong organizational skills to manage multiple priorities while working under tight time constraints, possesses ability to work through ambiguity, and work effectively with global cross functional teams using interpersonal skills

Job Requirements

Hybrid – the work location for this role wil include a mix of working onsite and remotely at an Accenture office or center
Meet Accenture’s Primary Residential Location (PRL) Policy for the San Antonio, TX, office location