As an
Accenture Flex
employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning
resources.
The HR Practitioner will provide accommodations and time away support for employees and candidates. This role involves managing various requests related to workplace accommodations, ensuring compliance with company policies, and facilitating a smooth process for employees requiring support. This role will be working in a fast-paced contact center environment, utilizing Salesforce Lightning to manage cases and communicate with internal stakeholders. The ideal candidate will be comfortable working in a dynamic environment, prioritizing multiple tasks, and meeting service level agreements.
Key Responsibilities:
Manage Accommodation Requests: Process and coordinate accommodation requests from employees and candidates through Salesforce Lightning cases, ensuring timely resolution and effective communication.
Provide Exceptional Customer Service: Deliver high-quality service to internal stakeholders, including employees, managers, and cross-functional teams, by responding to inquiries, resolving issues, and providing guidance on accommodation-related matters via case management.
Maintain Compliance and Data Integrity: Ensure all accommodation processes comply with legal requirements, company policies, and guidelines, while maintaining accurate records and data in Salesforce.
Collaborate with Cross-Functional Teams: Work closely with HR, Recruiting, and other teams to facilitate seamless communication, resolve complex issues, and drive process improvements.
Analyze and Resolve Issues: Identify and troubleshoot issues related to accommodations, escalating complex cases as needed, and implementing solutions to improve efficiency and effectiveness.
Work Shift:
All candidates should be available to work any of three potential shifts Monday-Friday: 8AM-5PM Central, 9AM-6PM Central, 10AM-7PM Central.