This position is located at Mid-Atlantic Region, Fleet and Family Readiness Program, Fleet Readiness Department. The incumbent will be responsible for the daily operation and management of the retail Pro Shop, Driving Range and Cart Barn.
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possess the following: Knowledge of management procedures and general business practices related to the management of a pro shop/retail facility. Incumbent must possess a practical knowledge commercial, retail and a good knowledge of policies and procedures pertaining to operations including accounting, merchandising and patron control. Basic knowledge of the rules and etiquette of the game of golf and golf tournament operations. Must be experienced in providing exceptional customer service to all eligible patrons. Must be skilled in the current techniques of operating a financial establishment including some experience with point-of-sale cash register equipment, basic computer knowledge and basic accounting and budgeting functions. Must have the ability to communicate effectively in English, both verbally and in writing.
SUPERVISORY WORK: 20% Provides day to day administrative and technical supervision of a workforce consisting of Non-Appropriated Funds (NAF) employees, including regular full-time, flexible, and seasonal. Ensures approved staffing levels are maintained to support programs and operations in a cost effective manner. Plans work to be accomplished. Sets priorities and establishes schedules for work completion. Distributes and balances work based upon priority, skill requirements, and level of difficulty. Discusses work in progress, answering questions from team members concerning procedures, directives, policy, etc., as well as technical questions. Responsible for training, supervising, scheduling and evaluating all employees, providing specific recommendations related to training needs within the branch. Participates in interviews and recommends selection for all new hires within the branch, initiates appropriate disciplinary action; hears and resolves complaints from employees. Assures equality in determining selection, assignment, training and promotion, discipline and incentive rewards to employees. Recommends awards or bonuses for supervisory and non-supervisory personnel and changes in position classification, subject to approval by higher level supervisors. Controls attendance and leave by ensuring adequate work force is available at all times to accomplish the mission. Routinely approves sick and annual leave. Actively supports and promotes all aspects the Equal Employment Opportunity (EEO) Program and Affirmative action Plan as directed by applicable laws and regulations, and to communicate this support to subordinates, minority groups, and women. Ensures all laws and regulations concerning Merit System Principles and Prohibited Personnel Practices are adhered to. PERSONAL WORK: Directs and supervises the overall management of the Pro Shop facility, Driving Range and Cart Barn to include promoting, organizing, scheduling and conducting golf tournaments, matches and special golf events. Operates and maintains the Golf Pro Shop facility by managing daily operations, supervising Pro Shop Clerks and cart and range personnel. Sells greens fees and assists patrons in the fitting and selection of golf equipment. Mediates customer problems or complaints and takes appropriate action. Forwards unsolvable problems with recommendations. This position requires performing in any capacity necessary for the successful operation of the activity. 20% Collects and issues cash funds to Sales Clerks. Trains new employees on cash handling and insuring the smooth flow of operations. Ensure all sales, fees and charges are correctly accounted for within the point of sale system. Verifies daily receipts and validates daily DAR. Maintains and enforces security for funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse. 15% Performs a variety of tasks in inventory, and restocking merchandise. Conducts monthly inventory and sales reconciliations. Ensures merchandise inventory levels are properly maintained. Receives and records merchandise shipments, creates visual merchandise displays bimonthly and arranges fixtures in a neat and proper order. Assists with developing the annual inventory buying plan and creating methods to safeguard; funds, supplies, equipment and real property. Marks items with the proper selling price. Responsible for inventories conducted in accordance with applicable higher level regulatory guidelines. May select, order/procure and determine retail pricing merchandise. Maintain adequate stock assortments, eliminate slow selling items, and may add new items as presented. Maintains accountability for all NAF fund equipment, supplies, resale funds, and inventories in AOR. 15% Prepares and reviews procurement documents and reports; verifying or abstracting information contained in documents and reports; contacting Regional procurement office to obtain status of orders and expedite delivery; maintaining various procurement/purchasing files; resolving a variety of shipment, payment or other discrepancies. 5% Ensures all facilities and activities associated with program meet established fire, safety, security, and sanitation guidelines, correcting deficiencies through coordination with local agencies. Assists in planning and designing of construction and renovation projects. 5% Coordinates budget requirements, providing input to Supervisor for preparation of the annual operating budget. Justifies, budget requirements for personnel and supplies to Supervisor. Reviews monthly financial reports, compares to budget, and provides explanations to supervisor. Develops plans for over/under executed funds, end of year funds, grants, and future requirements. 10% Performs routine clerical tasks on a personal computer. Operates various common office equipment. Receive telephone calls, assist customers, compiles data and file routine documents. 10%