This Advanced Medical Support Assistant (AMSA) position is located in the Primary Care at the ABJ Community Based Outpatient Clinic, 9301 Madison Street Crown Point, IN 46307. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. . Experience and Education. (1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. 4 c. Certification. None required May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation Preferred Experience: Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6. Physical Requirements: The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items. Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset. See VA Directive and Handbook 5019
The Advanced MSA (AMSA) utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Duties include, but are not limited to: - Coordinates with the patient care team to review clinic appointment availability. - Schedules new and established patient appointments. - Tracks and facilitates completion of encounters and consults. - Participates in team huddles and team meetings to manage and plan patient care. - Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. - Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. - Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). - Manages electronic wait list to verify and validate accuracy and resolve issues. - Participates and provides input in problem solving on operational issues or procedures in team meetings. - Performs administrative follow up actions. - Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care. - Evaluates patient information and clinic schedule lists to determine whether patient is vested.- Gathers information and collects/compiles data to meet the needs of the service. - Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers. - Takes care of inventories, supplies, and office supplies. Work Schedule: Monday- Friday 8:00AM-4:30PM. Telework: Not Available Functional Statement #: 01086F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required