We Are:
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at 
accenture.com
.
You Are:
Technology Lead - Financial Services
The Work:
Manage a global technical operations team in the area of retirement servicing and processing for institutional retirement clients
Drive daily file and data processing of highly customized applications and processes for retirement services (eligibility, enrolment, vesting, hardship management, IRS limit checking and many other value-added services).
Drive a distributed and highly focused team providing this business function driven by hard deadlines and SLA for critical quality level and timeliness of execution
Work interactively and collaboratively with critical business operations, client relationship teams and peer technology teams to successfully process client retirement data including census, remittance, adjustment and other including production of client feedback and summary reports
Partner with application development and test teams to drive automation, defect resolution, workarounds and elimination of workarounds and other quality of delivery and efficient initiatives
Identify and assess complex problems that require in-depth evaluation of variable factors and create solutions for implementation by the teams.
Supervise a team and the work flow demands of processing client retirement data and files through a vast mix of payroll and reporting cycles including weekly, bi-weekly, monthly and other combinations based on client and retirement plan types and rules.
Conduct issue, incident and crisis management as required including diagnostics and triage, validation of data and testing in Production Fix environment, recovery and well as required remediation, root cause analysis and any situational post mortems for continuous improvement.
Excellent in communications to business partners, peer technology functions and senior management.
Comfortable conducting weekly and operational review and analytics of trends.
Support client migrations to newer technologies and systems as required while maintain high quality ongoing services.
Adhere to strategic direction set by senior management for daily and nightly operations.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements