The Workplace Business Operations Supervisor is accountable for the delivery of a suite of Workplace Services on site at the two Accenture Song Production Studio locations in Manhattan and Brooklyn. This role will have an emphasis on Studio support.  Both location activities will include helping with customer facing actions within Office Services such as audio-visual, catering, reception services, space utilization management, as well as facility and building management.  The Workplace Business Operations Supervisor will oversee the related people team and business partner relationships. The Workplace Business Operations Supervisor will view
all aspects of workplace operations through a hospitality lens, offering continuous white glove service and creating an exceptional experience for our team and our guests within a global, industry-leading corporation.
The following are key responsibilities of the role:
A true genuine relationship builder who is energized by meeting people and solving problems
Hospitality focused
Sincere and authentic leader who can inspire and motivate
A firm believer in leading by example
Comfortable driving change in a truly human manner.
Work as a business partner with other Workplace Operation Leads, assisting in all areas of Office Services
Comfortable assisting with any workplace position and showcasing a willingness to help wherever needed
Set strategic direction and vision for
Provide leadership, direction, development and employee supervision for Location Services Analysts and Contractors (including succession planning and people development strategy).
Define performance metrics and monitor performance against the strategy and revise/update strategies as appropriate.
Use judgment to anticipate customer service needs, resolve non-routine issues and take action accordingly.
Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy.
Review strategic service model options as appropriate.
Influence relevant leadership and/or stakeholders to take action in line with the strategic direction of Workplace Solutions.
Account for the integrity of key human resources processes including career development, salary reviews, recruitment processes and performance management.