Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
The Senior Data Center Services Technician will have front-line responsibility in supporting break fix activities, implementing project related requirements, executing planned maintenances, and responding to emergency events.  Additionally, they will:
Actively and consistently supports all efforts to simplify and enhance the customer experience. 
Provides prompt response to trouble and change tickets using the defined tracking and trouble management system. 
Perform routine and emergency service network cabling and rack and stack and power verification. 
Install, test, and terminate structured wiring including network drops, coax cable drops and specialty cable with appropriate connectors in support of facilities operations.  
Coordinate the on-site management of sub-contractors and vendors, ensuring all work is preformed according to established practices and procedures. 
Install network equipment and patch infrastructure in tele-data closets and patch in network drops using copper and fiber patch cords  
Run cable from patch panel to server and or to switch, replace SFP modules, and perform power verification. 
Responsible for advanced level support that includes rebooting servers and various devices, replacing hardware, BIOS level configurations and upgrades, ISO imaging and replacing/rebooting/re-cabling modules.  
Receive, asset tag, store and deploy equipment and tools for data center operations as necessary. 
Operates telecommunications test equipment and evaluates troubles on circuits. 
Write and edit Maintenance Operation Protocols (MOPs) for work activities and responsible for maintaining current versions.  
Ensure escalation of all emergency responses to circuit and customer equipment issues. 
Perform asset installations in a production environment 
Perform daily walk-through in the data center and associated spaces to check for alarms and issues in data center equipment. 
Document discovered issues through the defined Data Center Services process and communicate with customer and device owners to reach resolution.  
Provide timely and accurate asset and ticket updates in the tools, data bases, and folders as necessary and directed by Supervisor 
Analyze the data center environment and identify areas of improvement and potential trouble conditions, present the facts to management in a timely manner, and make recommendations for solutions.  
Provide first level response diagnosis for alarms via the building management system (Foreseer) and if necessary respond to the alarm situation and coordinate resources and vendors for service restoration. 
Perform advanced support activities for all facility related systems and equipment in a Data Center environment.  
Conduct daily critical infrastructure rounds and ensure shift reports are properly filed for metric analysis.