This position is located in the Department of Homeland Security (DHS), United States Coast Guard (USCG), Business Operations Division (BOD), Performance and Process Management Branch (PPMB), Business Performance Section (BPS) located in Norfolk, Virginia.
To qualify at the GS-12 grade level, applicants must have at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Specialized experience must include the following: Managing, and optimizing knowledge management platforms (e.g. SharePoint); and Structuring, categorizing, and organizing information to enhance searchability, accessibility, and usability; and Assessing knowledge-sharing workflows, identifying gaps, and implementing strategies to drive adoption and continuous improvement across teams. NOTE: All experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. NOTE: Education cannot be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
You will serve as a IT Cybersecurity Specialist (PLCYPLN-INFOSEC) and be responsible for planning and managing the delivery of knowledge management projects. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include: Capturing, organizing, and disseminating knowledge to enhance productivity, collaboration, and decision-making across the organization. Developing and maintaining the knowledge management system such as SharePoint sites, Microsoft Teams structures, and Power BI dashboards to support knowledge sharing and collaboration. Facilitating knowledge sharing and collaboration through Coast Guard's operational processes and systems. Analyzing and improving knowledge processes where current solutions can be better leveraged and facilitate business process improvement. Mandatory training is required which must be successfully completed and other training may occur as necessary for success in the position. A. Federal Acquisition Certification for Program and Project Managers Level I (FAC P/PM-I) or management determined equivalent within two years of entry into the position.