Business Analyst
Location: Austin, Texas  (location is non-negotiable)
The Business Analyst impacts the team by acting as a liaison between Operations and Technical support by triaging escalations, investigating system issues, documenting and tracking cases, collaborating with technology and the development teams, providing guidance and workarounds, and analyzing trends. 
Roles and Responsibilities
Triage Escalations: Review, assess and prioritize technical issues escalated by operations teams
Investigate system issues: Perform root cause analysis, trouble shoot errors, and identify patterns in system behavior
Document and track cases: Maintain accurate records of reported issues, investigation steps, and resolution in a ticketing system
Collaborate with technology and development teams: Work with technical teams to escalate complex issues, test fixes and validate resolutions
Provide Guidance and workarounds: Assist operations teams by offering interim solutions while long-term fixes are implemented
Analyze trends: Identify recurring system issues and recommend improvements to prevent future escalations
Communicate effectively: Ensure business end users and stakeholders are informed of issue status, expected resolutions, and any required follow up actions