This position is located in the Government Accountability Office's Information and Technology Services Enterprise Infrastructure Division. As a Supervisory IT Specialist, you will be responsible for effectively managing assigned resources (i.e. budget, people, contractors, space, equipment), and you will be the first level supervisor to a staff of professional/technical employees.
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized experience: One year (52 weeks) of specialized experience at the next lower band AC-IV; PT-II; CS-II; PE-I /GS-12 level (or equivalent) in the Federal Service, or comparable private/public sector. Specialized experience is defined as: Serves as a Contracting Officer's Representative (COR) for IT contracts; Oversees the Lifecycle of the branch budget to include establishing a spending plan, formulating, tracking and managing the budget information; AND Incorporate branch metrics into dashboards with regular and timely updates.
As a Supervisory IT Specialist, MS-2210-1, your typical work assignments may include the following: Coordinates and maintains effective external communications with the customers, within ISTS and internal communications with the ISTS Directors and other GAO senior level managers. Establishes standards of performance, training and development programs, continuous improvement and other best and leading practices that assure a strong core of IT professionals and technologies to support agency initiatives and operations. Serves as an Agile lead overseeing the various phases product or service development, delivery and maintenance within the organization following the Scaled Agile Framework (SAFe). Serves as a Designated Performance Manager (DPM) responsible for supervising, evaluating and documenting work performance of assigned staff. Hears and resolves employee complaints, recommends disciplinary measures such as warnings and reprimands. Serves as a Contracting Officer's Representative (COR) for IT contracts and oversees CORs within the branch. This includes but not limited to market research, acquisition strategy and planning, acquisition package development and submission, source selection, and contract management.