This position functions as the Health Systems Specialist for administrative operations related to the Ambulatory and Emergency Care Clinical Center (AECCC) at the VA Maryland Health Care Systems (VAMHCS) .
To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-11 grade level: One year of specialized experience (equivalent to the GS-9 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR Applicants may substitute education for the experience required for the GS-11 level. OR Applicants may also combine education and experience to qualify at the GS-11 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-XX. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Duties May Include: The incumbent will spend at least 25% of their time supervising indirectly or directly administrative staff employees assigned to Ambulatory & Emergency Care Clinical Center departments. Adjusts staffing levels or assigns work to subordinates based on priorities of the capabilities of the employees. The incumbent will evaluate work performance of subordinates; provide advice, council and instruction to employees on both work and administrative matters. The incumbent will hear and resolve and or mediates complaints from employees, referring group grievances and more serious unresolved complaints to the Business Manager or a higher level supervisor or manager. The incumbent will ensure subordinates complete required training within in adequate time frames and assist the Business Manager in identifying developmental and training needs of employees. As well as provide or arrange for necessary training. The incumbent will conduct interviews and selection of candidates for administrative positions within the AECCC service. Develops and prepares plans, policies and procedures, and activities/material to achieve objectives. Serves as point of contact for staff based in the Community Based Outpatient Clinics and VAMHCS for administrative issues. Assist business manager in the preparation of the annual equipment and IRM request for both hardware and software needs. Assists with improving the efficiency and productivity of the different services within the organization and employees in an administrative setting. Work Schedule: 8am- 4:30pm Position Description Title/PD#: Supervisory Health System Specialist/PD23572A Physical Requirements: The work is performed in a sedentary position. Also required walking, bending, standing, utilizing computer terminals and telecommunications during workday.