This position is located in Grand Teton National Park, in the Visitor and Resource Protection Division. Be a successful applicant. Watch this 5-minute video to learn how to create a federal resume.
All qualifications must be met by the closing date of this announcement-05/05/2025-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-8 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: providing technical and administrative guidance, orientation, and training to lower-level dispatchers in areas such as computer aided dispatch systems for law enforcement and wildland fire, message notification systems, records management systems, resource mobilization systems, intelligence reporting systems, aircraft tracking systems and report-writing systems; Using in-depth knowledge of dispatch operating systems, databases, and equipment, resolving unusual and difficult technical problems with various radio/telephone systems, computer databases/systems, and technical equipment used in a dispatch center; assisting other dispatchers in resolving both emergency and non-emergency calls for service and the appropriate response to emergency incidents or reports of criminal activity; coordinating responses for a wide variety of complex public safety related incidents and operations which can involve multiple units, competing jurisdictions, remoteness/highly urbanized, and high visibility/media interest. You must include hours per week worked. Include the grade level of any federal positions held. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Provides leadership and guidance to the permanent and seasonal staff and assists with the coordination of initial emergency response actions and daily operations, evaluating incidents, applying judgment, and following guidelines, protocols, and pre-plans. This includes a wide array of all risk operations: law enforcement, wildland fire, aviation, emergency medical services programs, search and rescue, structural fire, backcountry tracking and many administrative functions. Also provides leadership and guidance to other all-risk dispatchers ensuring that they properly utilize a complex law enforcement telecommunications system interface with local, state, national, and international law enforcement communications network. Gives advice, counsel, or instruction to permanent and seasonal dispatchers on both work and administrative matters. Hears and resolves minor complaints from employees. Refers grievances and more serious unresolved complaints to the assistant center manager or higher-level supervisor. In the absence of the center manager and assistant center manager, this position is responsible for the effectiveness of decisions made in the dispatch center and acts with full delegated authority of the dispatch center manager when taking emergency action; provides day-to-day oversight and technical support; is responsible for coordination and oversight of all radio traffic ensuring that appropriate personnel and resources are dispatched; facilitates and oversees a major network involving flow of information across various platforms (e-mail systems, network computers, notification systems, facsimiles, telephones, alarms, recording devices, etc.); coordinates activities between initial attack dispatch organization, expanded dispatch organization, and the Incident Commander during complex wildland fire, law enforcement or other situations; plans work objectives and adjusts priorities; adjusts shift length, staffing levels, and work assignments as necessary; ensures that current resource availability and use information is exchanged daily with partners and cooperators. Assists the assistant center manager and/or center manager in all management aspects of the interagency operation, including the development and maintenance of interagency mobilization plans, along with complex dispatch operating plans and guides; in establishing priorities and managing the mobilization, demobilization, and reassignment of wildland fire suppression resources; in managing incident and administrative intelligence; in planning work and/or finding ways to improve production or increase the quality of work directed; in developing or modifying dispatcher related internal training; and in compiling statistical data reports and analysis from CAD or RMS for law enforcement, fire, aviation, and other incidents. Assists the Assistant Center Manager with seasonal hiring, training, and evaluations. Coordinates the submission of announcement requests; reviews resumes, assists in interviewing candidates, and makes recommendations for final selections for seasonal positions in TIDC. Coordinates the training and mentoring of the seasonal employees and stays in close communication with other permanent staff mentoring them. Ensures that the seasonal staff are properly trained in dispatch operations. Provides information to the assistant center manager on seasonal employees concerning performance, progress and training, and behavioral problems. Physical Demands: The work is mostly sedentary. Frequently must work long, unscheduled, irregular shifts for extended periods of time under stressful conditions. Working Conditions: The work is performed normally in an office setting. Radios are continuously monitored, and many frequencies must be monitored simultaneously. Telephones constantly ring and result in frequent periods of excessive and constant noise. Incumbent must be able to concentrate on work projects amidst noise, interruptions, and the movements of others. This creates a potentially hectic and stressful work environment. Some exposure to hazards occurs in flying, inspections and field trips required by the job.