These positions are located in the Rio Grande Valley TX Field Office, El Paso TX Field Office, Phoenix AZ Field Office and San Antonio TX Field Office. As a Supervisory Immigration Services Assistant (SISA), will you will provide technical and administrative support to subordinate staff to ensure compliance with USCIS procedures, policies and regulations..
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/30/2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 04/30/2025. GS-09: This is a one-graded interval series position. You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to the GS-08 level in the federal service. You must have experience performing the following duties: Handling sensitive and/or personally identifiable information for office file movements. Maintaining data information in office systems such as in databases to support processing and/or tracking time-sensitive files. Securely processing incoming or outgoing mail. Overseeing workload distribution to include reviewing and/or maintaining quality control over final work product. Providing instructions and/or additional information needed related to applications and/or petitions. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/30/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.
Supervise the day-to-day operations of a clerical support team in immigration records, adjudication, and mail operations for a USCIS field office.
Provide administrative supervision of clerical functions supporting customer service.
Preparing file records, contracting services, preliminary processing of case files, and maintaining data information in a variety of immigration management systems.
Provide facility management support for the mailroom by serving as an expert in mail operations.
Monitor and adjust daily work of subordinates to meet uncontrolled priorities and requirements from the field office and with other neighboring DHS components.