Navy MWR Barista creates the Navy MWR experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Responsible for modeling and acting in accordance with Navy MWR guiding principles of providing superior customer service to our patrons.
Ability to perform tasks involving several procedures. Knowledge of food handling techniques and portion control. Have ability to perform basic arithmetic. Ability to follow verbal and written instructions. Must have a working knowledge or ability to learn sanitation standards. Working knowledge of procedures to prevent contamination, such as the need to clean equipment previously used for raw food before further use and the need to use a chemical sanitizer or maintain proper water temperature when cleaning dishes. Must be able to pass food service screening and training.
Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of the Navy MWR. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create a positive working environment during each shift. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Follows Navy MWR operational policies and procedures, including those for food safety, cash handling and security, to ensure the safety of all partners and customers during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing MWR organizational methods.