Serves as a NAS Operations Manager (NOM) within the ZFW ARTCC Service Operations Center (SOC). The NOM is responsible to monitor the status of services and systems, perform or direct restoration of interrupted services/systems, operationally reconfigure services/systems to minimize interruptions and enhance service predictability within the SOC’s area of responsibility. The NOM ensures the quality of NAS infrastructure services delivered to the critical air traffic operations facilities.
Candidates must show experience at the level of difficulty and responsibility appropriate to the position. Specialized experience may be experience that demonstrates an extensive knowledge of and experience in the technology, system interrelationships, and management of civilian or military automated aviation, navigation, and electronics systems. Generally, experience at the next lower pay band of FV-I/level IV or equivalent, meets the minimum qualifications for this position as long as the experience provides ALL Demonstrated Abilities identified below. QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT. In addition to meeting the qualifications above, candidates MUST also address the "Demonstrated Abilities" listed in this announcement. DEMONSTRATED ABILITIES: Statements should be clear and concise, providing a description of your education, training, and experience that would describe the degree to which you possess each "Demonstrated Ability". Demonstrated Abilities are MANDATORY. Failure to address each one will prevent you from receiving further consideration. Answer all demonstrated abilities to the best of your ability. You may be asked to provide evidence or documentation that you have had this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. HOW YOU WILL BE EVALUATED: Applications will first be reviewed to determine if minimum qualification requirements are met. Failure to meet minimum qualification requirements automatically disqualifies an applicant. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Demonstrated Abilities listed above. Based on this evaluation, applicants will be placed in one of the following categories: alphabetical, score order, or category grouping, and referred to the selecting official for consideration.
They are also responsible for various auxiliary duties that contribute to providing reliable and safe FAA services to the flying public. As an ATSS (SOC NOM), the incumbent is recognized as the principal technical expert for development of workable solutions for any unanticipated situations adversely affecting operationally critical systems of the NAS. Serves as senior project manager or team leader for large, challenging and complex work activities. Represents the FAA as a senior technical authority for major agency activities, emerging technologies and customer concerns. Responsible for establishing and managing program goals and objectives and formulating project plans; develops, interprets, recommends changes, and has broad discretion to insure compliance with organizational objectives and policies; identifies, procures, distributes, and tracks resources needed to accomplish large work activities. Works with customers at high internal and external organization levels to the FAA to resolve complex issues to insure the integrity of the NAS. Coordinates with multiple air traffic entities to shut down and restore facilities, systems, and services to prevent activities from disrupting air traffic operations. Quickly resolves restoration problems with minimal impact to the NAS. Performs work providing agency-wide leadership for highly complex and challenging technical activities. This may be accomplished using innovative concepts and approaches for problems that have resisted earlier efforts at resolution. Maintains authority to commit the necessary resources to accomplish the agency's mission. Develops innovative approaches to attain organizational objectives and optimize the use of resources. Works independently, monitors and evaluates trend data on a nationwide basis to develop workable solutions for sustaining the NAS. Keeps abreast of changes in technology and the new systems coming on-line. Provides recommendations to senior level managers for enhancement of systems and air traffic operations. Formulates Standard Operation Procedures (SOP) for local use, dealing with Emergency and Safety situations at assigned facilities. Incumbent has the authoritative responsibility for timely upward reporting of NAS information that could have an impact to operations for purposes of Situation Awareness (i.e. NOT AM, SAL Paging function). Understands the current state and dynamics of local operations and being able to anticipate future changes and developments. Integrates Operational Risk Management (ORM) into restoration, schedule maintenance activities, and all planned projects, ensuring that all customers and users of services are included and involved in ORM implementation and planning. Incumbent is management's representative during non-administrative hours. Formulates and recommends organizational positions on major agency activities to senior managers. Technical decisions are considered authoritative in his/her area of expertise. Is considered a technical expert within the FAA for an assigned system or specialty area. Work directly supports the objectives of the agency and the safe and continual operation of the NAS. Contacts are both internal and external. Formulates and recommends organizational positions on major agency activities to senior managers. Represents the FAA as a senior technical authority for major projects and programs. Works independently. Has broad discretion to ensure alignment with organizational objectives and policies. Develops innovative approaches to attain organizational objectives and optimize the use of resources. Identifies and justifies the resources needed to accomplish large work activities. Provides expert guidance and instruction to address diverse, complex issues that often cross multiple projects, programs, or functional areas. Performs other duties as assigned.