The Health Systems Specialist serves as the direct line of supervisor for the Supervisory Medical Support Assistant(s), Lead Medical Support Assistant(s) and all levels of Medical Support Assistant(s). As well as provides administrative and professional supervision necessary for accomplishing the work of the Ambulatory and Emergency Care Clinical Center ad the Community Based Outpatient Clinics.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/30/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Individual Occupational Requirements Undergraduate and Graduate Education: Major study- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR Special Provision for In-service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to meeting the Individual Occupational Requirement, you must also meet the Minimum Qualification Requirement below. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing quality services to veterans in a community-based outpatient clinical setting and improving the efficiency and productivity of different departments within the organization and employees in an administrative setting. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. You will be rated on the following Competencies for this position: Analytical Reasoning Communication Decision Making Managing Human Resources Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is performed in a sedentary position. Also required walking, bending, standing, utilizing computer terminals and telecommunications during the workday. Work Environment: The incumbent works in an office, which is adequately lighted and climate controlled. May require occasional travel. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Major Duties: Functions as the Health Systems Specialist for administrative operations related to the Ambulatory and Emergency Care Clinical Center (AECCC) at the VA Maryland Health Care Systems (VAMHCS) in one of the following locations: Baltimore, Perry Point, Loch Raven, Eastern Baltimore County, Cambridge and Pocomoke, or Fort Meade and Glen Burnie. The Health Systems Specialist serves as the direct line supervisor for the Supervisory Medical Support Assistant(s), Lead Medical Support Assistant(s) and all levels of Medical Support Assistants(s) as well as provides administrative and professional supervision necessary for accomplishing the work of the Ambulatory and Emergency Care Clinical Center and the Community Based Outpatient Clinics. Responsible for and manages the following services within AECCC: Primary Care, Dermatology, Women's Health, Compensation and Pension, Occupational & Employee Health, Residential Wellness, Whole Health, Urgent Care, and Emergency Department. Spend at least 25% of their time supervising indirectly or directly administrative staff employees assigned to Ambulatory & Emergency Care Clinical Center departments. Adjusts staffing levels or assigns work to subordinates based on priorities of the capabilities of the employees. Evaluate work performance of subordinates; provide advice, council and instruction to employees on both work and administrative matters. Hear and resolve and or mediates complaints from employees, referring group grievances and more serious unresolved complaints to the Business Manager or a higher level supervisor or manager. Ensure subordinates complete required training within in adequate time frames and assist the Business Manager in identifying developmental and training needs of employees. As well as provide or arrange for necessary training. Conduct interviews and selection of candidates for administrative positions within the AECCC service. Develops and prepares plans, policies and procedures Work Schedule: Monday to Friday 7:30am-4pm Telework: No Virtual: This is not a virtual position. Position Description/PD#:23572 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required