This position is located at the Spokane VA Medical Center and is the Health System Specialist - Facility Tele-Health Coordinator. The position is responsible for overall planning, coordination, implementation, management, and evaluation of clinical applications of telehealth within the facility organization, with particular emphasis on improving access to veterans identified as "rural" and "highly rural".
To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement. Individual Occupational Requirements (IOR): The Health System Specialist 0671 occupational series requires specific experience to be met in order to be appointed into a position of this series. This IOR is set by the Office of Personnel Management (OPM) and includes: Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR, Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR, Special Provision for In-service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to the Individual Occupation Requirements above, applicants must also meet the experience and/or education requirements as described below: GS-12 grade level: One year of specialized experience (equivalent to the GS-11 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Comprehensive knowledge and skill in applying telehealth service; Previous experience of program planning and evaluation, resource management, communication, and public relations (community outreach); Experience or comprehensive knowledge of contracting environment for the acquisitions of telehealth technologies; Ability to effectively communicate both orally and in writing with a broad range of clinical, administrative, technical, community groups, and individuals; Along with the ability to review, analyze, and resolve difficult and complex telemedicine problems; Ability or knowledge to set up telehealth equipment for Veteran facing care; Ability to work under very general direction and supervision with the ability to receive assignments in terms of overall scope, objectives, and basic policy guidance covering program requirements; Work independently to plan, develop, and accomplish an effective program for the organization; Ability to resolve difficult and complex problems on own initiative and keep their supervisor informed of program and project status and matters involving particularly complex or sensitive cases. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Works closely with network and facility leaders and staff to incorporate new concepts and programs into extant systems, and provides education and training to all facility staff impacted by program, role, or technology changes. Organizes and facilitates the station Care Coordination Telehealth (CCT) Oversight Committee as well as other committees and task forces as assigned. Provides leadership and expertise to committee, study group, and project assignments; developing data, forming plans, and preparing position papers that impact on planning for CCT as a whole. Serves and / or represents the facility on various Network telehealth groups, including the VISN Telehealth Committee. Establishes guiding processes, principles and policies for the development and implementation of patient and family centric CCT programs at the facility, and for the operation, management and oversight of CCT Programs. Advocates for CCT program needs at the facility and brings matters requiring higher level intervention to the attention of medical center leadership. Assures that the facility establishes and utilizes appropriate VHA workload reporting and data management systems for CCT programs. Monitors core quality and performance measures for all CCT programs. Works with the Business Manager to provide appropriate activity coding to all sites for consistent and appropriate workload tracking and reporting. Develops specific telehealth applications in collaboration with VISN and station CCT oversight committee, clinical, administrative, and technical staff as needed. Develops, implements, and maintains processes and mechanisms for scheduling telehealth clinic resources. Ensures that all telehealth clinics are authorized, use proper DSS coding, and are named in compliance with Network clinic telehealth naming conventions. Serves as a technical telehealth consultant for all aspects of facility telehealth use, including facilitating training, pilot testing and implementing new long distance care models, and multi-site coordination and problem resolution. Other duties may be assigned. **THIS IS NOT A REMOTE POSITION AND IS NOT TELEWORK ELIGIBLE.** Work Schedule: Monday- Friday, 8:00am-4:30pm Position Description Title/PD#: Health System Specialist - Facility Tele-Health Coordinator/PD701310 Physical Requirements: The work is mainly sedentary, except for walking to local meetings and carrying briefcases and luggage when in travel status.