The Pacific West Region is recruiting for seasonal Dispatcher, GS-2151-05 positions intended to assist permanent staff with dispatcher field work. The typical seasonal entry-on duty period for ranges from April-May for these positions, but can be variable during these months due to weather conditions, project needs, or funding.
All qualifications must be met by the closing date of this announcement-05/04/2025-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. Quality Ranking Factor: Temporary Dispatchers may work without a higher-level employee present. These positions handle all emergency telephone calls to the park by taking information, deciding on a course of action, and dispatching appropriate assistance. Applicants with previous 911 call center experience at entry-on-duty are desirable because those who possess this skill handle emergency calls more competently and safely than applicants without previous 911 call center experience. Applicants must document this type of experience in your resume/application. EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-4 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: relaying information on a radio or telephone system; working as a switchboard operator; dispatching information on a fire or at a construction site; working as a security guard or law enforcement officer; producing criminal reports through a computer system; or coordinating emergency response efforts. You must include hours per week worked. -OR- EDUCATION: Successful completion of at least four (4) years of education above the high school level in any field for which high school graduation or the equivalent was a prerequisite. This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. To combine education and experience, first take the education in excess of the first 60 semester hours and divide it by 60. Then take the number of months of full time experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify. You must include hours worked per week and transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. CTAP/ICTAP Statement: Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies. Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP/ICTAP eligible. If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation. Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001).
This position is located in Hawaii Volcanoes National Park, in the Visitor & Resource Protection Division. Major Duties: Serves as a dispatcher in the Park Communications Center. The Center provides all emergency and non-emergency law enforcement and medical communications for the parks as well as serving a support function to the search and rescue and fire dispatch. Operates multi-channel radio and coordinates radio traffic for rescues, law enforcement, ambulance, boating, natural disasters, other emergency situations and basic park inter-divisional operations. Conducts records checks using systems which include National Crime Information Center (NCIC) and National Law Enforcement Telecommunications System (NLETS). In some locations, may respond to a dedicated emergency response (911) dedicated line. Physical Demands: Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee," meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds. Work Environment: The work is normally performed in a well-lighted and temperature-controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled. During the training period and/or on other occasions, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency field operating procedures and jurisdictional boundaries. Incumbent may not leave the center unless relieved by another qualified dispatcher.