We Are:
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at 
accenture.com
.
You Are:
Retirement Sponsor Digital Channel Support Lead - Technology/Financial Services
The Work:
Provide production support for retirement industry applications based on web and services technologies
Individual contributor role to diagnose, triage and aid in troubleshooting for web-based retirement plan sponsor administrative tools and their interactions with an external user community and the respective backend retirement systems
Work with other production support individuals in peer organizations to manage and respond to issues in infrastructure, connectivity, identity management, content and data intake and/or delivery
Resolve user performance or usage complaints for functions in digital tools and interfaces for critical external client and internal business uses
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements