Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Bachelor's Degree from an accredited college or university in business management or a related field appropriate to the work of the position AND three years of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills and abilities equivalent to that gained in the above. At least three years of supervisory experience in the retail field. Must have a strong operational background and possess a demonstrated ability to lead and direct a large, diverse workforce. Ability to partner and coach store teams in multiple stores independently. Knowledge of big-box and convenience store retail operations. Knowledge of organization and planning skills, change leadership skills, customer-centric operational skills, supervisory and team-building skills. Ability to build relationships and align partnerships with varying constituencies across the organization. Ability to communicate clearly and concisely, both orally and in writing. Knowledge of business process controls system development. Represents the organization in command level conferences or with contractors or other federal officials. Must possess and maintain a valid driver's license.
Develops and supervises a team of District Operations Liaisons with total commitment to delivering a dress blue customer service experience for all Marine Corps Exchange (MCX) customers. Supervises employees to include assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse and take appropriate action. Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel. Drives the implementation of corporate programs by guiding District Operations Liaisons in developing actionable plans aligned with key objectives. Delegates responsibilities, monitors district operations, and addresses issues through store visits. Review store environments and key business indicators to identify problems, concerns and opportunities for improvement to direct and coach the district and store-level teams to act and achieve operational goals. Hosts weekly district calls, manages organizational changes, and supports renovations and new site development. Inspires store leadership to meet goals and uphold MCX values, fostering a culture of integrity and adaptability. Provides subject matter expertise in all areas relating to the MCX brand, in operations and design. Exhibits and embodies passion for the MCX brand, inspiring others across the organization. Educates district and store leaders and organizational leadership on the brand message. Incorporates brand standards language and leadership in all corporate communications, initiatives and operational analysis; builds accountability and partnerships with district and store leadership to achieve brand excellence. Sets, announces and drives weekly and monthly sales goals within each district. Drives corporate sales programs and promotions within each district. Communicate sales, in-stock and operational expense control opportunities within each district to MCX corporate headquarters. Supports the execution of scheduled merchandise resets and planograms by walking the floor with store management teams and is prepared to provide direction and coaching regarding visual merchandising decisions and brand presentation standards. Develops and supports implementation plans for corporate initiatives, ensuring accountability through regular follow-up with District Operations Liaisons. Prioritizes and filters communications to drive operational excellence and consistency. Collaborate with teams to establish best practices and standardize district operations. Utilize management information tools, business analytics, metrics and corporate business information systems to analyze financial and operational data to identify performance trends and collaborate with District Operations Liaisons on corrective action plans. Communicates and ensures compliance with corporate policies. Oversee logistics processes and drives accountability across districts. Provides analysis and problem-solving support to district and store leadership teams for under-performing store sites to achieve an improved business direction. Promotes training and development and supports the implementation and integration of the MCX corporate training & career development program. Participates in all corporate-led training programs and works with District Operations Liaisons to set training goals and manage training compliance and learning transfer. Plays an integral role in organizational leadership development initiatives. Participates in the training needs assessment process and annual training budget preparation. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all leaders and team members through conversation, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction. Required regular travel to each store location within the district completing store reviews on a regularly scheduled basis as well as coaching and developing leadership teams within the defined store structure. Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required.