This position is assigned to the Family Readiness Division; Fleet and Family Support Program (FFSP) Section; Commander, Navy Installations Command (CNIC); Naval Station Everett. CNIC is an Echelon II activity directly reporting to the Chief of Navy Operations (CNO). The mission of the FFSP is to provide information and referral, education and training, primary prevention, counseling and advocacy to facilitate achieving operational readiness and personal and family self-sufficiency.
At least two years' experience providing effective customer service in a social service setting, to include demonstrated experience in handling a high volume of requests preferred. Knowledge of the operations, regulations, and guidelines of the FFSP sufficient to perform the duties of the position. Knowledge of military organization, missions, life-styles, and situations, which can contribute to family stress, problems, and crisis-situations. Knowledge of and skill in English grammar and usage. Knowledge of the Navy and DOD information systems used to document and account for non-medical counseling requirements and services provided. Knowledge of and skill in the use of web-based applications to facilitate completion of work assignments. Skill in the use a personal computer and a variety of software programs to facilitate work assignments. Skill in preparing reports, letters, and memoranda detailing findings and recommendations. Skill in oral and written communication in order to prepare administrative forms and letters. Skill in the use of Microsoft Office Programs (e.g. Word, Excel, Point, Outlook). Ability to enter data accurately. Ability to perform concurrent tasks, set priorities, coordinate completion within required deadlines and formulate plans of action and milestones for task accomplishments. Ability to adapt to changing work conditions, frequent interruptions, and pressures of short deadlines.
Provides administrative support to the Work and Family Life (WFL), to include meeting preparation and administrative notification and documentation requirements. Receives visitors and phone calls. Accurately determines nature of request and refers callers or visitors to appropriate staff. Maintains tickler system. Screens and priorities correspondence, electronic mail, and material prior to distribution for suspense dates, established controls, and follows up on responses. Maintains an updated and detailed information database of programs, services and activities available on installation and in the local community which support and enrich the quality of life for individuals and families. Prepares correspondence, reports, and other documents, ensuring correct grammar, spelling, capitalization, punctuation, and appropriate format in work prepared by self and others. Maintains staff calendars, coordinates meeting arrangements, and schedules meetings and/or conferences in accordance with instructions from supervisor. Uses a variety of office automation software in support of the organization and mission requirements including but not limited to: Complete back up of files and database systems. Uses database or spreadsheet software to accurately enter, revise, sort or calculate, and retrieve data for standard reports Uses graphics software to provide briefs, charts, and graphs for viewgraphs or paper presentations Must exercise continuous attention to the coordination among internal or external work units. Performs other related duties as assigned.