Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
The Collaboration Operations Support Analyst is responsible for the support of the Enterprise SharePoint Collaboration application platform. This role acts as application analyst who will be responsible for the day to day operations of the environment, critical client escalations and responsible for all production changes and new infrastructure deployments.
Ability to effectively interface with key software/hardware partners such as Microsoft, AvePoint, etc.
Experience with the incident, change
 
problem management disciplines; and knowledge of the Remedy ITSM application toolset
Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs
Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards
Manage and support infrastructure applications and related data repositories on a day to day basis
Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
Apply applicable information security procedures to maintain compliance across infrastructure applications.
Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability
Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs
Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.
Installs, configures and troubleshoots Application(s) used to support IT Services
Acts as third level resources for Collaboration application(s)
Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
On-Call support responsibilities (coverage nights weekends possible)
This role is hybrid and requires being onsite 3 days per week in Charlotte, NC