All positions assigned to the NAF Fleet and Family Readiness Programs, NAVSTA Great Lakes. Will perform a variety of duties to support the MWR Program at the MWR Community Recreation Office and Marina. Duties will vary based on the location assigned, but may include assistance with special events, programs, resale/retail operations, providing recreational services, information and resources, collecting fees, facility opening/closing, etc.
Must be able to learn MWR policies rules and regulations, involving the Community Recreation program. Must have ability to communicate orally and in writing. Obtain Emergency First Responder or CPR certification, Food Handlers and CARE training, where applicable within the first 90 days of employment. Basic reading comprehension in order to adhere to published rules, regulations, standard operating procedures, checklists, and other guides. Basic custodial tasks, e.g. sweeping, mopping, vacuuming, wiping, dusting, etc. Basic computer operations and keyboarding skills to include operation of point of sale systems as well as desktop computers. Basic arithmetic calculations, i.e. addition, subtraction, multiplication, and division. Basic customer services delivery methods to identify customer needs, delivery expected service, and/or resolve routine customer issues. Basic understanding of elements of the Morale, Welfare and Recreation department to answer customer questions and/or refer them to the appropriate activity.
Provides oversight of activities and provides necessary services to authorized patrons, including general information and support of MWR programs. Provides information concerning facilities and operation. Ensures adherence to regulations and safety procedures. Monitors and checks the security of premises and cleanliness of the facility. May assist in maintaining routine reports and/or perform clerical, custodial and/or general maintenance duties as needed. May operate a cash register, Point of Sale (POS) system, processes product or service transactions including equipment loan, rentals, resale and program registration, receive payments and make change, assist with on-line retail sales. Provides customer service and greets patrons in person and by answering the telephone; takes message and handles customer requests or referrals to the appropriate staff member. All of the abovementioned tasks relate to the Community Recreation program delivery, e.g., inventory control, equipment inspection, restocking, point of sale system operation, and cash handling. Adheres to NAVMED P-5010 sanitation requirements. Provides support for Specialty Retail program/event set up and break down. Performs other related duties as assigned.