OIG is organized into seven operational units: the Immediate Office of the Inspector General, Office of the Counselor, Office of Audits and Evaluations, Office of Healthcare Inspections, Office of Investigations, and Office of Management and Administration. In addition to the Washington, DC, headquarters, OIG has offices located in more than 60 locations throughout the country.
You must meet the following requirements within 30 days of the closing date of this announcement. Specialized Experience: For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience or General experience for this position includes: Receiving and reviewing complaints from internal or external stakeholders; AND Analyzing complaints and making recommendations for appropriate referrals in regards to an agency's mission, goals, and objectives. OR You may substitute education for general or specialized experience as follows: A related master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. Attach a copy of transcripts or list of college courses designating semester or quarter hours earned to ensure proper credit. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-09, you must have been at the GS-07 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
Duty locations are limited to the following for this position: Dallas, TX; Denver (Aurora), CO; Kansas City, MO; Las Vegas, NV; San Diego, CA; and Washington, D.C. The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. Perform analytical work and complaint intake associated with program activities. Analyze complaints and develop plan for handling, including opening case referrals and following up for appropriate response and disposition of complaints. Perform complaint intake, review, resolution, and follow through. Initiate and/or compose responses to Congressional, White House, General Accounting Office (GAO), and Secretary's mail concerning complaints received. Follow up on active hotline cases to ensure timely completion.