Opportunity
Responsible for the successful operation of Woodlake Market. Ensure the services, programs, physical properties, and financial results reflect the quality standards and objectives established for the hospitality businesses.
Facility encompasses 20,000 square feet consisting of retail space, complete full-service perishable departments (produce, bakery, deli, seafood, and meat) grocery departments, F&B outlet and catering business with a special emphasis on healthy, organic, and natural offerings. Chocolate shop will fall under the direction of the GM as well.
Specific Responsibilities
Determine and oversee the strategic business vision and goals of Woodlake Market and develop business as leader in industry.Responsible for the Market’s organizational structure. Supervise the hiring, evaluating, development and discipline of staff. Ensure fair and legal employment practices are followed. Document, investigate and resolve employee and guest incidents.Improve operating income as a percentage of net sales each year through growth in sales and control of costs and expenses.Ensure high-quality standards are maintained in service, goods and products, personnel, and physical property.Develop, recommend, and oversee implementation of marketing, strategic and manpower plans for the business. Evaluate and adjust plans to ensure objectives are met.Implement, evaluate, and maintain standard operating procedures. Ensure the accuracy of all reports and controlling documents required by Kohler Co.Serve in a public relations capacity when appropriate. Serve as a visible resource for guests and the local community. Act as liaison between outside contacts, professional staff, and Communications as well as an ambassador for the brand with the general public.Interact with other Hospitality staff to ensure synergy in business operations and act on feedback given to correct any applicable concerns or issues. Develop awareness and continually strive to be aware of changing trends. Remain informed on consumer purchasing trends, demographics, competition and markets. Implement plans to deal with change.Set policies and pricing structures. Ensure policies are implemented and monitored so they are meeting the needs of the business, members, and customers.Supervise the planning and completion of projects to maintain, upgrade or repair the physical properties.Oversee the growth, development and success of the quality and safety programs within the facility.Supervise the orientation, onboarding, training, and performance of associates. Ensure educational opportunities are provided for all levels with the intent of retaining and developing staff.Consistently improve engagement with staff through team building events, staff meetings, Glint Survey results sharing, and other ways to build culture. Responsible for signage, pricings, displays, and menu items are accurate and correct at all time. Manage different opportunities to help drive traffic such as catering and possibly hosting events. Oversees all shrink of the store to help minimize waste and be cost effective. Create a welcoming and engaging shopping experience for customers, ensuring high levels of customer satisfaction.Ensure compliance with health and safety regulations, as well as store policies and procedures. Collaborate with vendors and suppliers to source high-quality products that align with the store’s unique positioning and target market. Inspect incoming inventory to ensure accuracy in all departments. Perform any other duties and tasks as assigned by leadership.