Accenture Flex

offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Job Description
As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components and ensuring operational stability. Your deep understanding of Telecom Network Wireless Technologies, especially Cellular (LTE, 4G, 5G) and Network Management Systems (NMS) such as SolarWinds, Zabbix along with experience in Network Hardware configuration such as switches and firewalls, your network outage troubleshooting skills, experience in network security protocols, architectural understanding of Transport Network  as well as expertise in ServiceNow and knowledge in Cloud native Telco Networks will be necessary for the following responsibilities:
Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting.
Collaborate with vendors and help service management teams with issue analysis and resolution.
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute to key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Develop and implement proactive measures to prevent incidents
Lead incident response and resolution efforts
Conduct regular reviews of incident trends and recommend improvements
Provide training and guidance to team members on incident management best practices
Collaborate with cross-functional teams to enhance incident management processes
*Please note that this is an onsite role in Dallas, TX or Overland Park, KS