The Supervisory Medical Support Assistant (MSA) position serves in the Administrative Support section of Care Navigation Center, organizationally aligned under the Deputy Chief of Staff. The purpose of the work encompasses supervision and management of all administrative staff responsible for community care coordination and scheduling for Chillicothe, Ohio VAMC ICC's, including Primary Care, Mental Health, Surgical, Specialty, and Rehabilitation, and six Community Based Outpatient Clinics.
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Physical Requirements: See VA Directive and Handbook 5019. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: To qualify for the GS-08 level, you must have one year of experience equivalent to the GS-7 grade level leading or supervising medical support assistants or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Experience at the GS-7 includes but is not limited to: assigning and evaluating the work of subordinate medical support assistant staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved clinic operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. Candidates must also demonstrate all of the knowledge, skills, and abilities below: Ability to provide the full range of administrative and supervisory duties in a patient support setting, which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training related to administrative functions in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Preferred Experience: Proven ability to handle performance evaluations, resolve employee issues, and initiate disciplinary actions when necessary. Experience in overseeing community care coordination and scheduling for various medical services such as Primary Care, Mental Health, Surgical, Specialty, and Rehabilitation. Knowledge of community care referral processes and the ability to manage a high volume of referrals. Experience in ensuring timely and accurate scheduling of community care appointments. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: The work is primarily sedentary, although some walking, bending and light lifting may be required. The incumbent is located at an on-site location in a typical office setting within Care Navigation Center. The work area is adequately lighted, heated, and ventilated.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Duties include, but are not limited to: Responsible for completion of administrative functions mid providing management support activities to the Administrative Support section supported project/area. Provide comprehensive staff support in the development of short- and long-range policies and plans for the Care Navigation Center for the accomplishment of the Medical Center's program goals and objectives. Responsible for independently organizing the work structure of his/her assigned areas to include assignment of personnel. Assess acuity level and work volume, conducting reviews of scheduled appointments and consults not meeting Office of Community Care metric goals. Data validation and reporting as well as ensuring quality assurance issues are addressed in a timely, high-quality manner. Oversee the assignment of the Administrative Support section staff to achieve optimum Veteran care, taking into consideration abilities of individual staff members. Responsible for telephone communications, care coordination, scheduling of appointments, obtaining and uploading medical records for the purpose of coordinating high-quality and timely community care for over 50,000 referrals per year. Work Schedule: Monday through Friday, 7:30 am to 4:00 pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 91108-0 Permanent Change of Station (PCS): Not Authorized