The Supply Chain Processor - Senior Analyst will support inventory and asset management, inbound logistics, and device shipping and support.
Key Responsibilities:
Inbound Logistics: Receiving, processing, and managing inventory for all incoming AR P&D hardware, including prototypes and off-the-shelf hardware.  
Distribution & Support: Distributing hardware to internal teams and external partners, including managing domestic and international shipments. This also involves device setup and preparation (e.g., charging, software installation, turning on the device and checking for defects, updating software). Team is responsible for monitoring shipping progress, working with central teams to complete necessary paperwork for international shipments and providing updates to recipients.  
Lifecycle Management: Handling hardware swaps, recalls, and secure disposal of confidential pre-production hardware and materials as well as a waste of production devices. 
Warehouse Management: Overseeing AR P&D warehouse operations in Mountain View (MTV) and Waterloo (WAT), conducting inventory counts and optimizing the warehouse layout and storage capacity.  
Basic Hardware Support: Providing minor on-site hardware support, such as tightening screws or applying protective taping. 
Device Validation: Testing and validating new AR devices to ensure functionality and quality. Note: This is not QA. This is an ad-hoc one off request to enable the tech support team to come up to speed on how to use the hardware and how to support the end user.  
Program Support: Preparing and supporting devices for various AR programs, including user experience (UXR) research studies, external developers and product demonstrations. 
User Support: Delivering frontline technical support and troubleshooting assistance to all users of AR prototype hardware and production devices (i.e. off the shelf AR/VR headsets and glasses).  
Demo Support: Provide in-person hands on support to PMs, Executives and Engineers providing demos to internal and external customers.  
Documentation: Creating and maintaining user support documentation for all prototype devices. 
Tool Development: Developing scripts for device setup, diagnostics, and troubleshooting. 
Hardware Issue Management: Triaging hardware bugs, conducting fault analysis, and managing the RMA (Return Merchandise Authorization) process in conjunction with the logistics team. 
Role Requirements:
Monday - Friday, shift between 7AM - 7PM PST (9 hour work day, including 1 lunch hour)