This position is assigned to Non-appropriated Fund (NAF) Navy General Library Programs; Morale, Welfare, and Recreation (MWR); Fleet Readiness (N92); Fleet and Family Readiness (FFR) (N9); Commander, Navy Installations Command (CNIC); Southeast and/or Naval Air Station Whiting Field. The purpose of this position is to provide front desk, program, and customer service support in Navy MWR main libraries, branch libraries, and resource centers
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstrate the following: Knowledge of basic service operations for libraries. Knowledge of other MWR programs and their purpose. Knowledge of front desk library operations that include library circulations. Knowledge of technology devices and software applications. Skill in providing excellent customer service. Skill in the use of technology devices and software applications to include Microsoft Office applications. Skill in typing. Skill in reading comprehension and basic math. Skill in public speaking. Ability to work independently and as part of a team. Ability to communicate both orally and in writing. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.
Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities. Registers library users so that these patrons may borrow library materials. Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software. Removes items from the book drop daily and clears these items from patron accounts. Reports high circulation items which are in poor condition or missing to supervisor. Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Request that materials be returned. Reports overdue materials issues to supervisor for resolution. Completes weekly, monthly and quarterly program and collection usage reports. Assists with processing interlibrary loan requests. Re-shelves new and returned library materials. Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials. Assists with collection weeding projects. Assists with patron computer usage and troubleshoots minor hardware and software issues. Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace and gaming devices. Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons. Maintains a knowledge of other MWR programs so that the incumbent may recommend these programs to library patrons. Maintains library book displays. Ensures that library print marketing materials are current and well-stocked in targeted areas on base (fitness, galleys, medical support offices, and NEX are examples). Maintains knowledge of other program's programs' point of service for library program in a collocated areas, ensuring patrons receive assistance from all MWR front desk team members. Sorts mail and checks magazines and newspapers as necessary. Informs leadership and library teammates when supplies are getting low and need reordering. Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming. Completes required military and library trainings on time. Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts. Assists library programmers with program preparations to include craft and decoration preparations. Assists library programmers with program execution to include set-up, tear-down, and presentation support. Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions. Researches current library program trends and recommends popular library programs to library leadership. all other duties as assigned.