Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes. Provide onsite and remote desktop support for OSX. Responsibilities: Provide Level 1 & Level 2 technical support for all macOS systems, Apple hardware (MacBooks, iMacs), and related peripherals. Diagnose and resolve hardware, software, and connectivity issues specific to macOS. Install, configure, and update macOS, software applications,…