This position is located with the Office of Information Technology, Division of Information Technology Operations. The purpose of this position is to plan, schedule, execute, and implement various information technology (I/T) project efforts to deliver or enhance enterprise technology solutions. The incumbent reports to the Supervisory I/T Specialist or designee.
To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENTS Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS GS-14: One (1) year of specialized experience equivalent to at least the GS-13 grade level. Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Serving as the product owner for Microsoft 365 products and product features for an enterprise service. Providing guidance to project teams and coordinating all project activities of multiple contractors, vendors, government resources and other project participants across multiple locations. Developing enterprise-wide communication plans, creation of process workflows, and providing technical consultation using a customer-focused approach. NOTE: Your resume must demonstrate all specialized experience listed above. You must meet all qualification requirements within 30 days of the closing date of the announcement.
Total Compensation Package - Check out IHS's outstanding total compensation package for this job: IT Specialist Total Compensation | Pay (ihs.gov) Product Management Responsibilities Serve as the product owner for Microsoft 365 products and product features with the ultimate responsibility to deliver value to our customers. Collaborate with the Office of Information Technology (OIT) Enterprise Architecture Team to inventory Microsoft products enterprise-wide, track Microsoft product lifecycles, forecast upcoming End-of-Life product versions and coordinate upgrades. Oversee Microsoft license management and cloud consumption to ensure resources are available when needed. Continually increase knowledge of the Microsoft 365 product line to provide subject matter expertise on the latest platform capabilities and to stay abreast of product evolution. Process Indian Health Service (IHS) Data Calls related to any Microsoft products, services, or business relationships including completing the interagency agreement (IAA) 7600 A and B forms for all IHS Areas and Headquarters IAA for Microsoft products/services. Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of information technology (I/T) products and services. Ensure implementation of security requirements and practices throughout the Software Development Life Cycle (SDLC) of I/T solutions to minimize risk to the organization. Adjust designs and program solutions based on new threat and attack information rapidly. Evaluate functional requirements and promote the secure development of customer-oriented solutions. Produce Security Assessment and Authorization (SA&A) documentation. Ensure I/T solutions managed obtain an Authorization to Operate (ATO) prior to production release. Implement and manage Plan of and Milestones (POA&M) in new releases and deployment of systems authorized to operate. Project Manager and Contract Officer Representative Responsibilities Plan, manage, and control I/T projects throughout the SDLC. Manage the scope, schedule, and cost of assigned projects and informs management of status, progress, and results obtained throughout the lifecycle of assigned projects. Manage projects of all sizes including large projects over $10 million and/or multiple projects delivering I/T solutions. Optimize the use of collaboration and productivity tools such as Microsoft SharePoint to organize project documentation, collect data from multiple stakeholders, and share meaningful project status information. Serve as a project management subject matter expert (SME). Provide consultation to senior management on unusual, complex, and/or controversial I/T and project management problems. Advise leadership on project management best practices and improve or develop new project management processes. Provide guidance to project teams and coordinate all project activities of multiple contractors, vendors, government resources and other project participants across multiple locations. Act as the Contract Officer Representative (COR) for I/T contracts. Provide guidance and oversight necessary to meet contract requirements. Ensure development of necessary procurement documents for contract modifications, option periods, and follow-up on acquisitions. Ensure tasks and deliverables provide services desired by management. Perform other COR duties as required. Customer Service Responsibilities Provide professional support, technical assistance, consultation and training using a customer-focused approach. Develop educational and training materials. Evaluate use and effectiveness of those materials with the intended goal of continuous quality improvement for targeted educational and training materials to promote public understanding of IHS programs. Promote informed decisions based on a holistic awareness of enterprise health information technology (HIT) services. Keep abreast of Microsoft training opportunities and coordinate training sessions with customers and other users of the Microsoft 365 platform. Develop enterprise-wide communication plans, creation of process workflows, establishment of standardized process templates, marketing strategy development, presentation of training sessions, and presenting at departmental and IHS-wide meetings.