You will serve as the Command Information Officer (CIO), Supervisory Information Technology Specialist in the Research and Development Support Activity. This position is located in Springfield, VA. All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statute, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status.
BASIC REQUIREMENTS/COMPETENCIES: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Written and Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to experience demonstrating the four competencies above, you must possess one year of specialized experience equivalent to the next lower grade level (GG/GS-14) or pay band in the federal service or equivalent experience in the private or public sector 1) Leading the Information Technology Department Heads in providing direction to all aspects of the Enterprise IT environment; 2) Overseeing and ensuring the success of IT Operational Management (ITOM) and service delivery, including oversight of an enterprise service desk, global IT support services, and all traditional components of an IT Service Management (ITSM) organization; 3) Overseeing the development and justification of a large budget and responsible for reporting progress and addressing issues during execution; 4) Identifying and providing developmental training needs for the organization; and, 5) Providing advice, mentoring and instruction to subordinates and resolve personnel and technical issues that arise within the team. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series
You will lead the Information Technology Department Heads in providing direction to all aspects of the (IT) environment.
You will oversee and ensure the success of IT Operational Management (ITOM) and service delivery, including oversight of an enterprise service desk, global IT support services, traditional components of an IT Service Management (ITSM) organization.
You will oversee the development and justification of a large budget and you will be responsible for reporting progress and addressing issues during execution.
You will oversee the Activity’s IT cybersecurity portfolio to minimize the Enterprise’s cyber risk, maximize the cyber department’s budget execution efficiency, and ensure awareness of all potentially harmful activity.
You will provide advice, mentoring and instruction to subordinates and resolve personnel and technical issues that arise within the team.