Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 78 years of serving our nation's Veterans, the Veterans Canteen Service (VCS) is currently seeking a dynamic General Manager for our Ann Arbor, MI VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families, along with prior multi-unit experience.
Minimum of 3-5 years of direct food/retail management experience. Prior experience with inventory management, supply cost and shrinkage controls, and P&L management experience. Proven track record of building sales, increasing profits, and staff development. Ability to assess business needs and problem-solve. Hands-on leadership with a strong focus on service and hospitality. Proficient computer skills using Microsoft applications (Word, Excel, etc.). Experience with POS Systems.
Duties include, but may not be limited to the following: - Operational Excellence- Develop and execute strategic plans that align with organizational goals. Achieve financial targets to include NOI, Gross Margin, etc. Responsible for inventory management, health and safety compliance, and employee and labor relations. - Leadership and Talent Development- Ability to recruit, develop, and lead collaborative and successful teams. Skilled in performance management and holding teams accountable through timely and consistent performance evaluations. - Process Management- Ensure proper and compliant processes related to all canteen functions, to also include planograms (POGs), retail point-of-sale (RPOS) systems, inventory control, stock scheduling, food safety, sanitation, and promotional initiatives. - Training and Compliance- Responsible for confirming the canteen is consistently operating to EcoSure standards and that audit goals are met. TMS trainings are compliant and up to date. - Financial Management- Strong understanding and command of financial statements to include budgeting and cost control, with a track record of improving financial margins. - Customer Experience Management- Ability to identify operational improvements, streamline processes, and implement best practices to ensure consistent and high-quality service to Veterans and their caregivers. - Collaboration- Build and maintain strong relationships with key stakeholders like Medical Center leadership and various local and national departments. - Technology and Communication- Excellent verbal and written communication skills. Proficient in Microsoft Office Suite, including Word, Excel, and Outlook. Comfortable using technology such as point-of-sale systems and internal communication platforms.