Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work for and Diversity Inc's Top 50 Companies for Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
8+ years experience working with Verint and Avaya systems Support on premise Avaya Voice Contact Center, Zoom Call center with remote locations.
Redesign Service Division call flows with Skill reduction and consolidated reporting.
Develop and deploy IVR apps with auto-answering agents
Monitor assigned telecommunication systems to identify necessary upgrades, and enhancements while simultaneously implementing upgrades and patching telephony by conferring with vendors, developing, testing, evaluating, and installing enhancements.
Identify and lead vulnerability remediations.
Develop test and implementation procedures for call center changes and new builds.