Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
As a Salesforce Administrator, you will be responsible for providing general support to the client which includes:
Monitoring inbound customer support requests via Slack, Salesforce and other channels
Triaging inbound customer support requests and resolving Salesforce administrator-related requests.
Creating and assigning tickets to the developer queue for requests requiring developer support.
Collaborating with business/requestors to gather necessary information to triage and resolve requests
Develop and implement quality assurance and SF strategies to enhance project performance
Collaborate with cross-functional teams to ensure quality standards are met Analyze and report on quality metrics to drive continuous improvement
Lead training sessions on quality assurance best practices
Contribute to the development of SF Admin policies and procedures