This position is located in the Facilities Management (FM), Office of Facilities Management and Reliability (OFMR). The Facilities Management provides the full range of building services through eight maintenance and operation zones averaging in size from 750,000 to 1.5 million square feet.
Experience: For the GS-11: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-9 level in the Federal Service. For this position, specialized experience is defined as administrative management, leadership, communications, facility management to include cleaning, and overall building maintenance and customer service for the tenants/occupants. For the GS-12: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-11 level in the Federal Service. For this position, specialized experience is defined as facility management to include operations and maintenance, communications, health and environmental safety, project management, leadership, and property control. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. Or Education for the GS-11 ONLY: Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in engineering, industrial arts, property management, or business administration may be substituted to meet the experience requirements. Or a Combination: Education and experience may be combined to meet the basic qualifications. For a full explanation of this option please see the Qualification Standards. Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement.
The Supervisory Assistant Facilities Operations Specialist is responsible for providing a variety of building management services from 250,000 to 10 million visitors per year in buildings that may include restaurants, museum gift shops, an IMAX Theater, auditoriums and daycare centers. In this position, you will: Plan and carry out building management and facilities operations and maintenance. Supervise from 15 to 100 permanent SI employees (building services workers, equipment operators, maintenance mechanics, crafts and trades, administrative staff and operating engineers) as well as contractor services. Develop and plan staffing requirements, work schedules, priorities, training, and evaluation of all subordinate staff for improving employee skills. Strategize and coordinate information from the automated facility system to manager reimbursable work, work tickets and requests for building services for the tenants of units. Update and obtain reports and performs analyses through the use of the automated database system. Coordinate between occupants and support units for all work requests, including crafts and trades, custodial, laborer, communication services, etc. Provide oversight of coordination for receiving, evaluating, directing, processing, and following up on all work requests from occupants. Review all work requests for consistency with facility standards and policy as regards safety, security, design and appearance, facility engineering and collections management. Provide information and liaison regarding physical plant programs and related matters to occupants of facilities, the SI at large, and visitors.