You will serve as a Regional Dispatch Training & Quality Specialist for the COMMANDER NAVY REGION HAWAII.
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-08 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Receiving emergency and non-emergency dispatch service requests and dispatching appropriate emergency personnel; 2) Operating emergency dispatch and radio communications systems (CAD, Land Mobile Radio, 9-1-1 receiving and/or National Crime Information Center); 3) Coordinating with local and state public safety agencies; 4) Supporting the development, instruction and coordination of an Emergency Dispatch Centers training program; 5) Developing and presenting written and oral briefs, counseling managers/supervisors on a variety of training issues, and preparing narrative documents and analyses relating to the development of the Emergency Dispatcher training program. NOTE: This information must be supported in your resume to be considered for the position. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will establish and implement a quality assurance/quality improvement (QA/QI) program for the dispatch center.
You will design and implement training programs including benchmarks, timelines, and available learning support tools and methods.
You will provide classroom instruction for newly hired employees and coordinate on-the-job training of all emergency management dispatchers.
You will perform routine dispatch services.
You will instruct shift employees on specific duties and job techniques and make available written instructions, reference materials, etc.