Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work for and Diversity Inc's Top 50 Companies for Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
Must be able to work with Splunk and Dynatrace tools fluently, using just keywords from an application issue to find root cause.
Ability to set up monitoring within Splunk and Dynatrace is a plus.
Strong knowledge of UNIX/LINUX and Windows server with Administration experience.
Applications – Java, SQL, Autosys, Spring Boot, Kafka, Cockroach DB, Redis.
Previous experience with Remedy incidents/changes/PKE/PBI and JIRA.
Strong analytical and troubleshooting skills. Ability to pinpoint where an issue may be occurring based on experience and information gathering ability.
Strong verbal communications skills, ability to maintain focus of a group of people on application related triage calls.
Strong written communication skills via email etc. Must be able to summarize issues, document steps to resolution, communicate with executives etc.
Able to work in a complex environment with little management oversight.
Individual will work in production support within Global Wealth and Investment Management line of business, focused on trading and order entry. Support Services include incident management (single user, branch outages, and infrastructure triage), coordination with problem management, constant knowledge building, identification implementation of process improvements, including but not limited to runbooks, monitoring, alerting, working with partner teams on process gaps, technology gaps, or stability concerns. Will be accountable for timely updates (including senior leadership) and restoration of all production application issues.
Provide day-to-day application support for aligned applications by reviewing pertinent logging (including platforms with limited documentation)
Drive for root cause analysis to application outages and provide quick service restoration (including single user and branch issues)
Improve application stability and reduce errors present in the environment.
Work closely with technology infrastructure teams, development, and testing teams in supporting integrated/independent releases, software/hardware upgrades, server upgrades, etc.
Reduce development escalation and ensure issues are resolved within the team.
Proactively monitor and manage the production environment.
Act as the point of escalation for the business and manage end-user client relationship.
Ability to support nights/weekends for on-call coverage, including monthly release-related events
Location Requirement: Please note this role requires onsite 3 days a week in Charlotte, NC.