Serves as an Advanced Medical Support Assistant and provides clerical and administrative support for multiple Specialty Clinical Departments. Monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise. Provide on-the-job training to new employees in accordance with established procedures and practices.
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Experience and Education: (1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification: None required. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates: (KSAs must be clearly reflected in resume under description of duties in order to be found qualified for this position/grade level). Medical Support Assistant (Advanced), GS-6 Experience: One (1) year of experience equivalent to the lower GS-5 grade level. Demonstrated Knowledge, Skills, and Abilities (KSAs): Ability to collaborate [and] communicate [with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, (electronically, by phone, in person), and in writing, (with internal and external customers). This may include preparing reports in various formats and presenting data to various organizational levels, [as well as resolving patient concerns. Advanced knowledge of the technical health care process [(including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals)] as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Experience: None Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-6. Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment. Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.
Total Rewards of a Allied Health Professional As an Advanced Medical Support Assistant at the GS-6 advanced performance level, you will work collaboratively under an interdisciplinary coordinated care delivery model (within Specialty Care Settings) where you will have responsibility for interpreting and verifying provider orders in accordance with the VHA national scheduling guidelines. The Advanced Medical Support Assistant (AMSA) will schedule, cancel, and re-schedule patients' appointments and/or consults; enter no show information; prepare for clinic visits, monitor outpatient appointments for areas of responsibility; ensure that encounter forms are completes to obtain appropriate workload credit; verify and update demographics and insurance information. Duties include but are not limited to: Monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise Collaborates, communicates, set priorities, and organize work with the Specialty Care Team to meet deadlines, ensuring compliance with established processes, policies, and regulations Demonstrates advanced knowledge of the technical health care process as it relates to access to care Enters, and retrieves information and data from CPRS and Vista and other clinical information system as appropriate to area assigned. Complete requested forms, manually or using automated systems, for individual patient orders and other requests as required Schedules and coordinates appointments for patients with various clinics, ensuring all treatment requested by physician has been scheduled, and rescheduling appointments when necessary Coordinate the scheduling to avoid conflicts in different clinic schedules. Ensure appointments are timely and in accordance with physician's request. Ensures patient completes all necessary forms prior to being seen by the provider. Communicate tactfully and effectively, both orally and in writing, to meet program objectives. Work Schedule: Monday - Friday; 7:30am - 4:00pm or 8:00am - 4:30pm; subject to change based on the needs of the facility Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 00059F Permanent Change of Station (PCS): Not Authorized