As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.
The Customer Service Subject Matter Expert (SME):
Key Responsibilities:
Provide quality customer service, to our end users which drives customer experience and key metrics that will be measured for accuracy and timeliness
Assist agents with questions and best practices, provide coaching and guidance to handling customers, resolving queries, and fostering a positive customer, client, and internal stakeholder relationship
Innovate, Identify and recommend process improvements 
Maintains an awareness of the client’s business, operational activities, and processes.
Communicate relevant information to Team Leads and escalate issues or complex delivery items
Role Requirements:
This is an onsite in Fremont, CA
Must be flexible to work any shift between 5:00 am – 12:00 am PT including weekends and holidays