This position is located in Immigration Records and Identity Services, Verification Division, Status Verification Operations. As a Supervisory Program Specialist, you will supervise Program Specialists who adjudicate immigration status and employment eligibility determinations for USCIS customers participating in the SAVE and E-Verify Programs in accordance with immigration law, DHS policy and organizational guidelines.
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 06/26/2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 06/26/2025. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Making decisions and resolving problems involving interpretation of immigration law or unusual situations requiring interpretation and application of Department policy. Prioritizing work and setting short and long-term goals. Researching and compiling information to provide technical advice to program officials about policies, laws, and regulations to improve operational or administrative programs or initiatives. Serve as subject matter expert on the application of immigration laws, policies, and regulations. OR You may substitute a doctoral degree (PhD or equivalent degree) or three (3) full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 06/26/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.
Provides technical and administrative supervision to Program Specialist who are responsible for immigration status verification, issue resolution, fraud detection, identity confirmation, decision analysis and evaluating systems.
Reviews the work of employees within assigned section for completeness and accuracy. Provides both counseling to encourage employees to progress within their job classifications and to recommend paths for improvement where necessary.
Performs the most complex phases of the verification work process to include coordinating work efforts, expeditious handling of special cases and maintaining technical skills in database entries.
Prepares and issues written procedures on established USCIS and departmental policies and programs, and ensures their staff are in compliance.
Promotes a creative environment that inspires team members to develop ways to improve the effectiveness and efficiency of operations.
Adjusts work operations as needed to meet changing priorities within the organization.
Carries out Office of Equal Opportunity and Inclusion (OEOI) policies and program activities by communicating support of these policies to subordinates and encouraging their active participation.
Evaluates the training needs of their employees and provides them with the resources needed to improve their work performance.
Makes recommendations on job applications as part of the hiring process for their department.