See below for important information regarding this job.
To qualify for a Document Automation Technician (EMS), your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-07 level, applicants must possess one year of specialized experience equivalent to the GS-06 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Resolving customer billing issues, including the return of unused customer funds. Assisting with the contractual process of Equipment Management Solutions (EMS) -OR- B. Education: As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Assigned to the DLA Document Services Equipment Management Solutions (EMS) Processing Center (EPC) and reports to the EPC Branch Chief.
Works closely with the EPC Asset and Funding Specialists, as well with the assigned EPC Order Specialistsand EPC Branch Chief, on a daily basis to post EMS assets into the DLA Enterprise Business System (EBS), ensuring accuracy of each entry.
Performs a variety of key administrative duties associated with the execution of the EMS Program with an emphasis on Accounts Receivable (AR) management processes.
Works independently within the DLA Enterprise Business System (EBS) for managing the administrative responsibilities of EMS billing, funding, and asset management processes.
Sends and receives EMS customer renewal packages requesting funding from the customer, and ensures all assets are fully funded on time.
Reviews funding balances and returns unused funding to customer.
Works with EPC EMS Funding and Asset Master Specialist to prevent EMS accounts receivable from aging over 90 days.
Reconciles customer accounts as needed or as directed. Maintains off-line Excel spreadsheet or database for all funding of assets.
Manually creates sales orders for purchases and all other billing not automatically generated by the EBS system.
Participates in conference calls with the assigned EPC Branch team as required in support of addressing customer concerns, data analysis and meeting overall EMS program objectives.
Resolves customer billing issues and seeks assistance on the more complex/difficult issues from the EPC Order Specialist and EPC Branch Chief level when needed.
Day to day communications with customers to resolve any issues that may arise.