Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
Administer, configure, and provide expert-level support for Public Safety software applications, such as Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Mobile Data Terminals (MDT), Jail Management Systems (JMS), and other specialized public safety tools.
Collaborate closely with police officers, firefighters, paramedics, dispatchers, and other public safety personnel to gather requirements, optimize workflows, and ensure applications meet operational needs.
Troubleshoot and resolve complex technical issues related to public safety applications, including integration problems, data integrity issues, and system performance.
Manage user accounts, security roles, and permissions within public safety systems, ensuring compliance with relevant regulations and policies.
Lead or participate in system upgrades, testing, and implementation of new modules or applications.
Develop and maintain comprehensive documentation, including system configurations, user manuals, and training materials specific to public safety workflows.
Provide training and ongoing support to public safety personnel on the effective use of applications.
Liaise with vendors (e.g., Motorola, CentralSquare, Hexagon) for complex technical issues, software enhancements, and new feature requests.
90% Remote and up to 10% possible onsite in Dallas area
On-call rotations will be likely during evenings and weekend.
*This role is hybrid and requires being onsite in Dallas, TX up to 10% of the time*