Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at 
www.accenture.com
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Job Requirements:
Provide functional telephone support for resolution of customer problems, incidents, issues, requests and queries.
Ensure proper documentation, notification, escalation of contacts.
Responsibilities include operating phone queue and participating in scheduled trainings.
Manage incoming phone calls from the provider and customer communities in a prompt, courteous, and concise manner Maintain appropriate documentation for all calls clearly and concisely, following all QA requirements
Transfer callers to other units as necessary
Meet individual performance standards
Cross train to other areas and assist as required