Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
Troubleshoot and resolve technical issues.
Characterization of the incident, reproduction, diagnosis and analysis of the route cause.
Potential to be in the office 3-4 days a week.
Deploy, document and troubleshoot IT infrastructure at Offices and Service centers.
Manage and triage incoming support requests, and escalate to Engineering teams when required.
Uphold and improve our technical support policies and overall customer/partner experience.
Provide face-to-face and remote technical support to Operations Teams.
Adhere to documented procedures such as standardized deployments and naming conventions