Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Bachelor¿s degree in a related field appropriate to the work of position AND three years of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. Experience that demonstrates knowledge of and proficiency in Excel, Access and Power Bi; comprehensive knowledge of designing and interpreting surveys, fact finding, using investigative techniques and presenting results; skill to analyze and evaluate efficiency and effectiveness of business practices to meet goals and objectives. Skill to evaluate procedures and systems to improve operations; perform surveys to determine compliance with established policies and procedures and establish sound management practices and maintain effective relationships with, and gain confidence and cooperation of a variety of stakeholders to accept proposals on complex issues. Knowledge of and skill in using management information systems, office automation systems and processes, computer applications, principles, and techniques. Must present skill in Microsoft Office. Experience in training development software desired. Must have the ability to communicate effectively in writing and in person-to-person contacts in order to communicate with various levels of technical, professional, management and administrative personnel.
Serves as a program specialist to independently review and provide feedback of program plans and processes; analyze and develop proposals in terms of impact on program resources requirements; develop new and revised operating procedures and standards; conduct review of the administration and operation of the program and provide advice. Independently completes project and carries out reviews of the operation of programs to develop and revise guidance material, such as statements of policy, operating procedures, standardized training tools and guidance for use by EFMP staff. Obtains information to assist in the development of policy, procedure, and processes unique to the EFMP; responds to official requests for information through development of papers, briefs and other items; reviews policies and procedures and makes comparison to functional needs to identify problems and solutions to enhance program operation. Independently reviews, analyzes, develops, and conducts evaluations on areas associated with EFMP processes and procedures, which may include: assignments, enrollments, priority housing, housing modifications, and other data elements to ensure that the EFMP remains relevant, flexible, sustainable in execution and appropriately coordinated with internal and external departments and agencies, as needed. Serves as the primary point of contact and executes review of mandatory program certification. Performs and oversees performance of research and fact-gathering assignments to provide background information, exchanges ideas and discuss application of new knowledge and procedures. Reviews proposed changes in program plans and agency procedures to determine compliance with applicable regulations. Assists in the development of EFMP budgets, and monitors execution. Establishes proactive controls to ensure budgetary objectives are met. Computes financial data and statistics to prepare reports and forecast budgets for execution and short and long range plans. Compares current and historical data to determine trends and anticipate future requirements. Develops and conducts presentations using a variety of techniques and methods, based upon the needs of the EFMP. Assists in the development of standardized forms, desk guides, training, and liaisons for the development of electronic systems for Headquarters and field EFMP staff. Leads and participates in working groups, conferences, trainings and meetings. Prepares supporting documentation for presentations and proposals. May prepare correspondence, briefs, action documents, routing sheets, point papers and slide presentations for use by management officials. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of services. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses any required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required.