You will serve as a Manager in the Customer Advocate Division (0CA), Command Department (00) of NAVAL SURFACE WARFARE CENTER. The NT-06 pay band encompasses positions equivalent to the GS-14/15. This position is part of the Warfare Centers Personnel Demonstration Project.
Your resume must demonstrate at least one year of specialized experience at or equivalent to the NT-05 (GS-13/14) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: providing program oversight to assess and develop business or administrative processes and procedures to ensure successful customer relations and satisfaction is maintained. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. The Secretary of Defense has ordered a department-wide hiring freeze subject to certain limited exceptions. This position is subject to the DoD hiring freeze. Offers of employment related to this vacancy announcement will not be executed until the position has an approved exemption.
You will serve as the Lead Customer Advocate and primary point of contact regarding NSWC Crane Division workload with enterprise and national workload stakeholders.
You will manage business relationships between customers, sponsors, and the WC community.
You will provide overall program oversight responsibilities for all projects under their cognizance.
You will provide oversight of work adjudication and customer satisfaction processes.
You will identify the technical requirements needed now and in the future to assist the Division to prepare with the right set of skills and assets to provide the best value for the customer.
You will provide resources to national workload managers/stakeholders to manage key customer interfaces, handling work assignments, and ensuring that the Division serves as a smart buyer.
You will ensure that tasking is accepted and assigned to the appropriate Divisions of internal product lines/performing activities for execution.
You will maintain program visibility into program management, financial management, control, program risk assessment, technical insight, task negotiation, program direction, progress/program reviews workload forecasting, and collaboration.
You will collaborate with Division Quality Management (Code 00Q) on quality commitments.
You will assist the Business Director with Command workload planning and assessment; and Technical Capability Health Assessment process and products, working closely with the BD on the knowledge areas, Test and Evaluation and S and T components.
You will serve as Project Management Competency Lead, Warfare Center Project Management COI Rep, and Warfare Center Customer Advocate COI Rep.
You will be responsible for execution management and carryover, Technical Capability change inputs, customer satisfaction, and execution review input.