This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA Operations and Command Division, Hosting and Compute Directorate (J9).
In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions Qualifying Experience: In addition to meeting the basic requirement, qualified applicants must possess: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-12) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Qualifying Experience is defined as: Experience in the planning and delivery of Information Technology (IT) customer support services to include troubleshooting, customer assistance, and training in response customer requirements; and planning, directing, reviewing, and coordinating the efforts of work operations. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.? **Combination of education and experience is not applicable for this position.** Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.
Manages the functions and staff required to support the planning, and delivery of customer support services, including troubleshooting, customer assistance, and or training, in response customer requirements.
Serves as principal technical authority with responsibility to ensure effective, economical, and advanced technical management of customer computing requirements for assigned systems and applications.
Manages and directs large-scale projects, with technical authority over a wide range of Information Technology (IT) disciplines, systems and applications.
Provides expert technical guidance, interpretation, and implementation oversight of applicable information security policies, processes and practices.
Ensures continued operational availability and integrity of enterprise applications, systems, networks and data.
Develops, interprets, plans, and applies policy, processes, procedures and strategies in the delivery of multi-discipline IT services required to achieve data and system integration and interoperability for assigned systems and applications.